FAQ

Last updated: April 14, 2025

Welcome to the Casaottima FAQ page. Here, you'll find answers to some of the most common questions we receive. If you can’t find what you're looking for, please don’t hesitate to reach out to our customer service team.

1. What products do you sell?

At Casaottima, we specialize in a wide range of home goods, including furniture, home decor, kitchenware, and accessories. All of our products are carefully selected for quality, style, and functionality.

2. How can I place an order?

To place an order, simply browse our website, select the items you want, and click on the "Add to Cart" button. When you're ready to checkout, follow the prompts to enter your shipping information and payment details. Once the payment is confirmed, you'll receive an order confirmation email.

3. Do you offer international shipping?

Currently, we only offer shipping within the United Kingdom. We’re working on expanding our shipping options, so stay tuned for updates.

4. How long will it take to receive my order?

  • Handling Time: Orders are processed within 3 business days.

  • Delivery Time: Estimated transit time is 1–9 business days after dispatch, depending on your location.

You will receive a tracking number once your order has shipped.

5. Can I change or cancel my order after it's been placed?

Once your order is confirmed and payment is processed, we are unable to modify or cancel it. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate your request before the item is shipped.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on the courier's website to track your package in real time.

7. What if my item arrives damaged or defective?

We take great care in packaging our products, but if your order arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, depending on your preference.

8. Do you offer refunds or exchanges?

Yes, we offer a 30-day return policy. If you're not completely satisfied with your purchase, you may return it in its original condition for a refund or exchange. Please see our Refund Policy for more details.

9. What payment methods do you accept?

We accept the following payment methods:

  • Credit & Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

All payments are securely processed using trusted payment gateways.

10. Do you offer wholesale or bulk purchasing?

Yes! We welcome wholesale inquiries. If you are a retailer or business interested in purchasing our products in bulk, please visit our Wholesale Inquiries page or contact us at gradyaderson@outlook.com.

11. How can I contact customer service?

You can reach our customer service team by:

We aim to respond to all inquiries within 1–2 business days.